The way the city responds to daytime and after hours inquiries could change next fall, if a proposed 24/7 city-run call center is implemented, reported The Gazette.
Currently, non-emergency, after hours calls are routed through an offsite answering service. The proposed center would respond to all non-emergency questions of city residents and be run by the city locally.
City Manager David Deutsch told The Gazette having a city operated call center would be advantageous.
"[The current system] works fairly well, but bringing that in-house would work better so we’re not relying on a phone service out of Indiana,” Deutsch told The Gazette.
The Bowie City Council voted Monday to approve a proposal that would add $140,842 to the current fiscal year budget to purchase call center equipment. After that initial investment, the call center would cost the city about $545,534 a year annually, according to a report issued by Bowie City Police.