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BGE Billing Glitch Affects 14,000 Customers

Spokesman says affected customers have been identified and the problem is being corrected.

A glitch in a new billing system used by BGE has resulted in some customers being double-billed for some electricity supply charges.

Aaron Koos, a spokesman for the company, said the issue affects about 14,000 or about 1 percent of its 1.2 million customers in central Maryland who buy their electricity from suppliers other than BGE.

"We've identified the issue and the affected customers," Koos said.

BGE serves electricity customers in Baltimore City, Anne Arundel, Baltimore, Carroll, Harford, Howard, Montgomery and Prince George's counties.

The company explained the issue after a customer, who asked to remain anonymous, contacted Patch on Wednesday about the over-charges.

BGE is in the midst of upgrading its billing system for the first time in more than 20 years. The change over has resulted in "some challenges," according to Rob Gould, another BGE spokesman.

In this case, a difference of one day between the billing date and the meter reading date resulted in some customers being overcharged in March. The error could result in hundreds of dollars in over-charges depending on a customer's usage, Koos said.

He said customers who believe they have been affected have several options.

Customers who have already paid their bills will receive a credit on their bill for next month.

Customers who believe they have been over-charged but have not paid their bill can either pay the bill and receive a credit or call BGE at 800-685-0123 to get their correct bill total.

Koos said the company is also working with customers to waive late charges and set up payment plans for anyone with difficulty paying their bills as a result of the billing system change over.

George Karadimas June 26, 2012 at 02:10 PM
Smart Meter Education in Video Format For your Viewing Pleasure. http://thepowerfilm.org/smartmetervideos/external-videos/taking-action/ Select the issue you want to learn about from the List On the Right side panel.
Tommy Warshaw III June 26, 2012 at 04:22 PM
George, Isn't one thread enough for you to peddle the same tired, fear-mongering, anti-SmartMeter propaganda? Now you've posted it in a thread that has absolutely ZERO to do with subject.
sanford July 08, 2012 at 09:05 PM
I just moved here and I can tell you that your rates will skyrocket under 'smart meter' use. My previous location switched to them and my bill went up 50% immediately. Also, you will have to ask for a special meter if you like using solar/alt power supplies because the 'smart' meters do not run backward and ignore registering the savings of alt power devices such as solar.
Traci M. Radice August 27, 2012 at 12:29 AM
Sanford you should tell that to the PSC!
Traci M. Radice August 27, 2012 at 12:30 AM
Public Service Commission called an emergency hearing on Tues., Aug. 28th at 2pm to hear from the utilities as to their smart meter devices and their malfunctions, power surges, and fires. Any concerned citizen should plan to attend: William Donald Schaefer Tower 6 St. Paul St., 16th Floor Baltimore, MD 21202 (410) 767-8000 MD Toll Free: 1-800-492-0474 Directions to the Commission http://webapp.psc.state.md.us/intranet/AboutUs/directions_new.cfm

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